About HandicappedPets

Handicapped Pets, Inc. d/b/a HandicappedPets.com was created in 2003 to support the caretakers of Elderly, Disabled, and Handicapped Pets. Our mission is to help people understand that pets with special needs can live long, happy, healthy lives and we provide the products, services, and support you need to care for them.
The website was created by Mark C. Robinson in memory of Mercedes, a slightly epileptic Keeshond who was put to sleep before her time because he Mark didn't know any better and had no way to find out more. Now there's a way.

About Mark C. Robinson

Contacting Us

Exchanging Links

Return Policy

When will I receive my order?

International Shipping

If you send us photographs

Privacy Policy

Our Mission:

There was a day when injured pets were "no good anymore." When an animal was hurt, became lame or incontinent, or was, for any reason no longer wanted they were put down.
 
Not Anymore.
 
    We are becoming more aware of the sacredness of all life. We are beginning to understand the power of the loving bond that is created when one living thing cares for another. Our pets have become family members and deserve to be loved, respected, and cherished. The purpose and mission of HandicappedPets.com is to help people learn that there are alternatives to euthanasia. An elderly, disabled, or injured pet can live a high quality life for many years if they get the little help that they need; diapers, a rear-support leash, or a wheelchair.
 
    I created the site in the memory of a Keeshond, Mercedes. She was put to sleep at a vet's advice after being diagnosed with a mild form of canine epilepsy. Years later, my mother, Sandy Johnson, was diagnosed with a mild form of epilepsy for which she takes a pill now and then to completely eliminate all symptoms. The disparity between the two reactions to the same disease was unacceptable. I created the site to give caretakers the information they need to make the difficult, loving decisions that face them.
 
    The site is filled with stories of hope and healing as well as the products, services, and support that a caretaker of a handicapped pet needs. People submit their inventions and devices which can be distributed through the site. The discussion area contains over 30,000 messages from people helping one another. The gallery has photos and stories submitted by caretakers. Listings of caring vets, animal rehabilitation centers, holistic healers, and animal communicators, and more are all available.
 
    Particularly touching to me is the 4th grade teacher, Kathy Barton, in Velma Oklahoma who introduces her class each year to her handicapped pets and raises money to buy wheelchairs for dogs that they find on the site. Not only are these children learning about compassion for animals, but also about compassion for all life.
 
    The most common reaction we get from people when they hear about the site is "If only I had known about you before I put my dog to sleep..." We need to reach people. We need to tell them that there are alternatives.
 
 
 
Best Regards,
Mark Robinson
HandicappedPets.com
 

HandicappedPets.Com is dedicated to creating a world where humans and animals live together; doing everything they can to support one another.

 

Contact Information:

Handicapped Pets, Inc. d/b/a HandicappedPets.com
10 Northern Blvd, #7
Amherst, NH 03031
Phone: (603) 577-8854
Fax: (603) 584-9349
 

How to contact us on-line. Note, to avoid SPAM (we get over 100 per hour sometimes), the email addresses on this page are encrypted with Javascript. If, for some reason this doesn't work on your computer, please click here or call the office at (888) 811-7387

Customer Service - Questions about orders you have already placed, Shipping, Returns, Exchanges, Ebay Orders, and similar questions,
Order Line - Questions about products, placing an order, determining the correct size, gift certificates, payment options, pricing, and similar questions,
Stories and Photos - If you have a story for us or photos to send,
Cart Rentals - Used carts: Rentals, buying, selling.
Website Requests - For questions about our website, problems or suggestions, link exchange, advertising, and similar questions,
Need Help - If your pet has a health problem that you would like advice about or if your pet has become sick or injured and you need to know what to do, HELP
Dealer, Distributor, Affiliates, Partners, and Vendors - If you would like to become a dealer, or have products or advertising you would like to tell us about, or have questions about our affiliate program,
Media - If you are involved in the media, are writing an article, need high resolution photos, or would like to interview us on the phone or in person, .
Other - Anything we haven't thought of? .

 

Would you like to help??

  • Tell people; your friends, your vet, your local media about the site so they'll know that there is an alternative to euthanasia when their pet becomes elderly, injured, or handicapped.
  • Do you know of any products or services for Handicapped and Disabled Pets?
  • Do you have any ideas that would make this site more useful?
  • Do you have any stories to share on our message board or in our gallery that would help other pet owners? Experiences with products?
  • Do you know of any people or groups who could benefit from knowing about HandicappedPets.Com?
  • Do you have any photos we could use to help show how satisfying life with a handicapped or disabled pet can be?
  • Do you know of any good books on pet health? We'd love to carry them.

Thank you!

Regards,

Mark C. Robinson

injured pet

Mark with the pet he couldn't bring home! Click if, for some ridiculous reason, you want to enlarge this picture.
 


Link Exchange

For Link Exchanges, please go to our links page, click on the category that applies to you, and select "Submit a link." If you are interested in advanced search engine recognition programs and have a high Google Ranking, please contact Mark Robinson directly.

 


Low Price Guarantee
We work hard with our suppliers to make sure that we are able to offer you the best price on their products. If you find a lower price on the web, please let us know so we can continue to offer the best pricing possible. If we can, we'll match the price.


 

Shipping Policy
1 - We will make every effort to ship your order within 1 business day. Overnight and Second Day orders are usually done first.
2 - Whenver possible, we will send you a tracking number you can use to find out when your product will be delivered.
3 - We do not refund shipping charges for any reason. If your shipment is delayed by the carrier and you are entitled to a refund, you will need to deal directly with the carrier. If necessary, we will help you make a claim.
4 - Some items are drop-shipped directly from the manufacturer. Their policies and ship times may differ.

HandicappedPets.com
For in-stock items ordered by 2PM Eastern Time
Ordered Next-Day Service Delivered 2-Day Service Delivered 3 to 4-Day Service Delivered
Mon Tues Wed Fri
Tues Wed Thurs Sat
Wed Thurs Fri Mon
Thurs Fri Mon Tues
Fri Mon Tues Wed
Sat Tues Wed Fri
Sun Tues Wed Fri
Add 1 day for holidays.


Items Not Received:
All items are shipped by a traceable method. This means that if you do receive your order, we can find out from the shipper where and when it was delivered. If you do not receive and items that UPS, the Post Office, or Fedex claims was delivered:

1 - Check with your neighbors. We have many cases where a neighbor has taken a package and forgotten to notify someone.

2 - If your package was left on your step and stolen, please file a police report. Send a copy of the report to your homeowners insurance company and the shipper. Your homeowners insurance may cover the cost of stolen items. If the shipper has a dishonest driver, this will alert them.

3 - If a complete investigation shows that we did not ship the package, we shipped it to the wrong address, or that we were at fault then we will re-ship it at our expense.

Note that if you singed a note for UPS or Fedex saying that they can leave packages at your door then you also agreed not to hold them responsible if something is missing.


Return Policy

We want to make your shopping experience excellent and are glad to give full credit for products returned if that are like new, resellable condition. Obviously, you would not pay full price for a garment with dog hair on it. We will offer you a full refund under these conditions:

Full Refund - Like New - To Qualify for a full refund, try garments on your pet over a tee shirt. Try boots on over a sock. Products that qualify for a full refund are ones that were tried on once, over a sock or tee shirt, didn't fit, were repackaged and returned.

  • There is no hair, fur, dirt, soil, or smell on the product.
  • The product is in its original packaging, folded as delivered. If you carefully removed staples to open the package, DO NOT re-staple it. We will take care of that.

Partial Refund - Cleanable. The product was tried on once, but a tee shirt or sock was not used and there are a few hairs on it. If we feel that we can restore the product to "new" by cleaning it, you will be charged a 20%-50% restocking charge depending on the amount of cleaning & repacking necessary.

Partial Refund - Discountable. The product was tried on once and was slightly soiled or scratched. It is still in good condition, but is no longer new. If your return cannot be brought to 'new condition' we will offer you a refund and re-sell the product as used at a discount. The refund is usually between 25% and 75%.

No Refund - If the product has been used, soiled, our staff feels it's just too gross to clean, or is otherwise not resellable, we will consider donating the product to a shelter. If you specify, we will donate the product in your pet's name. Items ordered from other companies through HandicappedPets.com (Carts, Ramps, Steps, etc.) are warranteed through the manufacturer and cannot be returned to HandicappedPets.com.

Your Options - If you send a product back to us, you may specify that the product be returned to you if a refund is not available. You will be asked to pay shipping. If you decide to refuse the package we will need to charge you for the return shipping.

Items to be returned to manufacturer - Ramps, Carts, Steps, and selected other items need to be returned directly to the manufacturer. Call us if you're not sure. If these items are accidentally returned to us, you will be charged shipping to the manufacturer or back to you.

Items that cannot be returned - Many items cannot be returned. See the items description for details..

Order Cancellation Policy
When orders are placed, many of them are charged, processed, and sometimes shipped immediately. If you have placed an order in error and inform us, we will do everything we can to cancel the order. You will be responsible for shipping, and any other charges resulting from the order.
 

International Shipping

Payment may be made by credit card where the credit card companies will guarantee security. In some cases, trade references or a bank check with funds drawn on a US bank may be required.

We'll gladly ship anywhere on the planet. You will be responsible, though, for shipping and handling charges. The shipping calculator on our shopping cart does not always accurately calculate for International shipping. Email us for a quote on international shipping or get the rate yourself at www.usps.com (post office site) or www.ups.com (UPS site). Our zip code is 03031. Our handling charge for international orders is $15.00.
IMPORTANT: Many countries charge taxes, duties, and import fees. You are responsible, and agree to find out if any additional charges apply and pay for all of these charges.

 

 

Photographs

All photographs sent to us because the property of Handicapped Pets, Inc. d/b/a HandicappedPets.com . By sending them, you give us the right to use the photos in any way we choose including articles, advertisements, packaging, promotional material, and on the website.